Who We Are
VEMIO™ is a network intelligence platform operated by Vinay Enterprises, a registered business based in Ahmedabad, Gujarat, India. When this policy refers to "VEMIO," "we," "us," or "our," it means Vinay Enterprises as the entity responsible for processing your information.
Information We Collect
We collect information in the following ways:
Account information: When you sign up or are invited to VEMIO, we collect your name, email address, and organizational affiliation. If your organization uses single sign-on (SSO), we receive basic profile information from your identity provider.
Contact form submissions: When you submit a form on vemio.io, we collect your name, email address, company name, and any message you provide. This data is delivered to us via email.
Network telemetry: VEMIO collects device health metrics, alert data, topology information, and configuration metadata from your monitoring infrastructure. This data belongs to your organization and is processed solely to deliver the VEMIO service.
Usage data: We collect standard web analytics data including pages visited, session duration, and browser type. We do not use third-party tracking cookies.
Communication data: We process email and support communications as needed to provide the service.
Mobile application data: If you enable notifications in the VEMIO Android app, we process the device information needed to deliver push alerts.
Sign-in records: Each sign-in is recorded with the IP address and the browser or device user-agent string. These records are retained for security monitoring and to investigate account access. We do not use IP addresses to determine your location.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the VEMIO platform
- Send alert notifications, reports, and service communications
- Respond to your enquiries and support requests
- Calculate Business Continuity Scores and generate reports
- Ensure platform security and prevent abuse
- Comply with legal obligations
We do not sell your personal information. We do not use your network telemetry data for any purpose other than delivering the VEMIO service to your organization.
Data Isolation & Multi-Tenancy
VEMIO is a multi-tenant platform. Each client's data is completely isolated from every other client. No client can access, view, or query another client's data. MSP administrators can view aggregate data across their managed clients only where explicitly authorized.
Data Storage and Deletion
We keep information as needed to provide the service and meet our obligations. You may request deletion of your data by contacting us.
Service Providers
We use service providers to deliver the service, process enquiries and provide usage analytics. They process information on our behalf. We do not sell your data or share it for another party's advertising or marketing.
Security
We protect access to customer information and keep each client's data completely isolated. Vinay Enterprises is ISO 9001:2015 certified.
If you discover a security vulnerability, please contact us at hello@vemio.io.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at hello@vemio.io. We will respond within 30 days.
Cookies
The VEMIO marketing site (vemio.io) uses only essential cookies required for the website to function. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.
The VEMIO application (app.vemio.io) uses session cookies for authentication. These are strictly necessary for the service to operate.
Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact
If you have questions about this privacy policy or our data practices, contact us at:
Vinay Enterprises
Ahmedabad, Gujarat, India
Email: hello@vemio.io