Glossary
Key terms used across the VEMIO platform and managed services.
Network monitoring and service
VEMIO is built and operated by Vinay Enterprises. It brings device health, topology, helpdesk, supported configuration backups, change approval, reports and BCS into one platform. Run VEMIO with your own team, or choose a service managed by the Vinay Enterprises NOC.
0 to 100 view of resilience
Business Continuity Score is a 0 to 100 view of network resilience across Visibility Coverage, Redundancy Readiness, Firmware Currency, Configuration Integrity, Alerting Maturity and Response Discipline. Updated daily, with history to show the trend. Weights can be tuned per client.
Managed by the Vinay Enterprises NOC
Choose VEMIO managed by the Vinay Enterprises NOC, or run the platform with your own team.
A proposed network change
A request that records a proposed change. VEMIO includes an RFC and CAB change-approval workflow.
Review and approval of changes
A group that reviews proposed changes. VEMIO includes CAB change approval alongside its change log and audit evidence.
Review of an incident's cause
A review of what caused an incident and what needs to change. VEMIO includes RCA reports.
Agreed support expectations
An agreement about service expectations. VEMIO provides SLA tracking, pauses the clock while waiting on the client, and includes SLA analytics and reports.
Separate client data
Each client's data is completely isolated from every other client. MSP users can view their managed clients together.
Devices actually reporting
Share of monitored devices that are actually reporting. One of the six BCS dimensions.
Critical devices with redundancy
Share of critical devices that have a redundant path or unit. One of the six BCS dimensions.
Devices on current firmware
Share of devices on current firmware. One of the six BCS dimensions.
Backups and unsaved changes
Critical devices with recent configuration backups and no unsaved changes. One of the six BCS dimensions.
Monitoring before a user report
Share of tickets raised by monitoring before a user reported the problem. One of the six BCS dimensions.
Tickets resolved within SLA
Share of tickets resolved within SLA. One of the six BCS dimensions.