Business Continuity Score
The BCS distills your entire infrastructure into a single 0–100 score that tells your client exactly how resilient their network is. No jargon. No interpretation required.
Weighted across six dimensions. Calculated hourly. Trended over time. Embedded in every report.
How It Works
VEMIO continuously ingests device health, alert history, firmware status, backup records, change logs, and resource utilization.
Each of six dimensions is scored independently on a 0–100 scale based on real operational data, not self-reported checklists.
Dimension scores are combined using configurable weights that reflect your operational priorities. Adjust per client if needed.
The weighted sum produces the final BCS. Calculated hourly, stored with full history, and embedded in reports and dashboards.
Six Dimensions
Time-weighted availability across all monitored devices. Higher-severity devices carry more weight.
How quickly and effectively the NOC acknowledges and resolves alerts. Factors in MTTA and MTTR.
Percentage of devices running current, supported firmware versions. Scored against the lifecycle catalog.
Whether devices with backup requirements have recent, verified configuration backups.
Maturity of the change management process: RFC completion rate, RCA timeliness, audit evidence.
Available headroom across CPU, memory, storage, and bandwidth. Devices above 80% reduce the score.
Sum of (score × weight) across all dimensions
Score Interpretation
Best-in-class infrastructure resilience. Minimal risk. Strong capacity headroom across all dimensions.
Healthy infrastructure with strong fundamentals. Minor improvements possible in one or two dimensions.
Functional but with notable weaknesses. Specific dimensions need attention to prevent future issues.
Multiple weaknesses present. Proactive remediation needed across several dimensions.
Significant infrastructure risk. Immediate intervention required to prevent business disruption.
Trended Over Time
A single score is useful. A score that trends upward over 12 months is a retention story. That's the kind of data that renews contracts and justifies rate increases.
Hourly calculation with full history retention
Trend embedded in every Executive Summary
Per-dimension drill-down shows what improved
Configurable green, amber, red bands
Who Uses BCS
Walk into your review with a BCS trend chart. Your score went from 62 to 78 in a year. The conversation shifts from "is our network okay?" to "what should we invest in next?"
Glance at your BCS dashboard. If any dimension drops below 70, our team is already on it. Drill into what changed. Root cause addressed before it impacts your users.
See your infrastructure health quantified. Identify which areas need investment. Allocate budget to the dimensions that need it most. Data, not guesswork.
Take the BCS to your board. "Our network resilience score is 78, up from 62 last year." Simple. Defensible. No jargon.
Frequently Asked Questions
The BCS evaluates six dimensions: device uptime, alert response, firmware currency, backup compliance, change governance, and capacity headroom. Each dimension is scored 0 to 100, then combined using configurable weights to produce the final score.
The BCS is calculated hourly and stored with full history. This allows you to track trends over weeks, months, and years to see how your infrastructure health is improving.
A score above 80 indicates strong infrastructure resilience. Scores between 60 and 80 suggest areas for improvement. Below 60 indicates significant risk that should be addressed promptly.
Yes. The BCS dashboard shows a per-dimension breakdown so you can see exactly which areas need attention, whether it is firmware updates, backup compliance, or capacity constraints.
Uptime is just one of six dimensions. BCS also factors in how quickly alerts are resolved, whether firmware is current, whether backups are compliant, whether changes follow proper governance, and whether you have capacity headroom.
Book a demo and we'll calculate a real BCS for one of your clients.